1. The devices connected to the LAN, can not search through the search tool to the device
  Ensure that the computers and equipment in the same local area network; If you have installed a firewall software, please turn off the firewall try again.

  2. Can be found through the search tool equipment, but can not access the
  IPCamera's IP address and computer IP address is not in a network segment, we need to set them on a network segment can access network segment through the IP address of the first three fields to mark. If the computer's IP address is 192.168.0.100, then it can only access the IP address of 192.168.0.1 ~ 192.168.0.255 among all devices.

  3. Not available from Internet access to the device
  IPCAMERA need to be connected to the router, and log into the router to do port mapping, detailed description see manual

  4. Can not access to the device manufacturer domain name
  Ensure that the DNS settings and the LAN computer's DNS settings the same. In the search tool, called for the right and the left DNS1 consistent DNS1.

  5. Why is the use of mobile detection alarm, the picture can not be sent to my e-mail or FTP?
  First, you need to follow the instructions correctly configured; Second, you want to verify that E-mail or FTP is available. At present, many free e-mail client mode will no longer send the message.

  6. The other party can not hear me talking
  Check if your microphone and camera interface to match the interface.

  7. Why is slow network transfer images?
  Network bandwidth is too narrow

  8. Has been done as required port mapping, why still not able to access the machine?
  Port mapping does not do the right
  Telecom operators did not give you the allocation of public network IP address of the router

  9. In addition to 80 ports, which ports I can use?
  All ports (1 ~ 65536) are available, but would suggest that after 1025 the port can be set up to 65535.

  10. Why is the camera will be reflective at night?
  Cikuan camera for Top hung on the wall, the lens adjusted to about 45-degree angle. Other points of view will produce light at night. Make sure to readjust the installation angle (the factory has been adjusted for the best angle).