※ Terms of Service
Company Service System Description:
■ My company will be divided into pre-sale service system, service, sale of services, after-sales service for several major categories. At the same time improving the quality, we are constantly improve service system, customer satisfaction is the company serves.
■ Our company customer technical personnel systems, multi-level, cycle, frequent training, and constantly improve the overall quality of technical personnel, giving users a powerful technical support.
■ the establishment of a sound operational standards of maintenance and repair time standards, and the use of customer surveys, tracking telephone follow, comprehensive approach to performance evaluation of the maintenance personnel and other services to carry out stringent quality control, quality assurance services.
■ I am also working with customers to explore the network camera market and promotion measures, sharing of success stories, we will always bear in mind, the customer's success is our success.

一, pre-sales service

1. Pre-sale program design:
a. The company is equipped with professional and technical personnel understand the customer's OEM / ODM requirements.
b. The Organization's technical strength required for customized products.
c. Interact with customers at any time to allow customers to understand the program's progress.
d. Providing prototypes to allow customers to test and experience in a timely manner in accordance with customer needs to be amended.
2. Pre-Sales Technical Services:
a. Professional and technical personnel to introduce my company product knowledge.
b. To understand customer needs and technical Q & A.

二, Sale of services
1. Production Order Communication:
a. With the customer to confirm the order details, such as color box, packaging, screen printing and so on.
b. Orders to the customer informed of progress.
2. Product Training:
a. Use of the product detail, product features training.
b. Product use, software, methods of operation, the external interface connections, alarm sensor connection to use.
c. Product troubleshooting, network troubleshooting, use the process of troubleshooting methods.
d. Installation Tips Introduction

三, after-sales service
1. Four services:
a. Hotline telephone service (consulting, telephone technical guidance)
b. Online service
c. Fault back machine maintenance services
d. Users pay a return visit (customer satisfaction surveys)
2. Services system:
a. Profession: full-time technical service staff
b. Flow: from receiving customer advisory (or returns) - A consultation (maintenance) - return (record)
c. Standard: in strict accordance with ISO9001 Quality Standard Operating
d. Form: Each stage, the data is recorded in tabular form
e. Data: the compliance requirements, implementation of the results of data processing
3. The service records system:
a. Counseling records for each user
b. For each record of a user of the problem
c. For each user record to reflect problems
d. Each issue and get a reasonable result records to the research and development, production, quality and sales feedback