china USA Britain Italy Spain Portugal France Germany

Dear Customer,

Thanks for buying Wansview IP camera.
If you can't find the trouble shooting that you want on this page, please contact us via follow-ing emails.

USA:  service@wansview.com
          service2@wansview.com
          service4@wansview.com

UK:    service3@wansview.com

Germany:  info.de@wansview.com

FR:  info.fr@wansview.com


Please provide below informations in your email, below information is very important for us to help you.

Camera's model name:

Firmware Version:

Amazon order number:

Your problem(It would be better to provide picture to show your problem and detailed description):


To all Valued Wansview Customer:
Sorry to inform you that our Android Wansview App has an issue of scanning the QR code, when use Wansview App to scan the QR code, it is black screen. The problem is Wansview App doesn’t have permission to access your phone ‘s camera and storage. 
Please follow below operations to enable the permissions: 
Access your phone’ setting —- Application —— wansview App —— enable camera and storage permissions. 
We truly apologize for all inconvenience it caused you , we will release an new version of android Wansview App soon, this problem will be solved in new version!  
If you need further support, please contact us at service@wansview.com. 

Thank you 
Your wansview friend

Trouble Shooting:

Unable to connect the camera Q3S to 2.4GHz WiFi(5Ghz WiFi is not supported! )?
Unable connect the camera K2 to WiFi?
Failed to add the camera on Mac softaware?
Able to access the camera when the camera and phone connect the same wifi, but Unable to access the camera when you're outside?
Want to connect the camera to VLC?
Want to use MJPEG URL to access the camera?
Can't see anything in dark?
Gmail Email alarm setting: